FAQ
Orders
Can I change or cancel my order?
If your order hasn’t been processed yet, contact us as soon as possible. Once an order is in production or shipped, changes may not be possible.
Shipping
Where do you ship?
We ship Australia-wide and to selected international locations.
How long does shipping take?
Orders are typically processed within 2–5 business days.
Delivery times vary by location and will be shown at checkout.
How much does shipping cost?
Shipping rates are calculated at checkout based on your location and order size.
Returns & Exchanges
Do you accept returns?
Yes. Returns are accepted within 14 days of delivery, provided items are unworn, unwashed, and in original condition.
Can I exchange an item?
If you need a different size, contact us and we’ll assist where stock allows.
What items can’t be returned?
Sale items and worn or damaged garments are not eligible for return.
Sizing & Fit
How do I choose the right size?
Refer to the size guide on each product page. If you’re between sizes, we recommend sizing up.
Do your shirts fit true to size?
Yes. Our tees are designed for a standard fit. Specific fit details are listed on each product page.
Product & Care
How should I care for my garment?
- Cold wash, inside out
- Do not tumble dry
- Do not iron directly on prints
Following these instructions helps maintain print quality and fit.
How are your products printed?
Our garments are printed using high-quality methods suited for durability and everyday wear.
Payments
What payment methods do you accept?
We accept major credit cards and supported digital payment options available at checkout.
Contact
How can I contact you?
Email: support@zeroalphaapparel.com.au
We aim to respond within 1–2 business days.